Head of Customer Success Agents - Based in UK or Netherlands

No agencies please.
Please note, we are unable to offer sponsorship for this role.

The Opportunity:

Are you results-driven with a passion for sales and an innate affinity for the events industry? Are you excited by the opportunity to grow our flagship events across the group?

If so, we want to hear from you!

As the Head of Customer Success Agents at Easyfairs, you'll play a pivotal role in building and driving our international network of sales agents. You get to work together with some of our most experienced event teams in our international offices.

Your strategic vision and leadership will broaden our global reach, expanding our pavilion organisers across sectors and territories, ultimately taking our event portfolios' performances to the next level.

Key Responsibilities:

• Source, recruit, and effectively manage an international network of sales agents to successfully sell new international exhibitors into various event portfolios.

• Be responsible for new global pavilion organizers, including government bodies, across multiple sectors and territories.

• Provide expert advice and guidance on sector coverage analysis and critical sales paths across applicable events.

• Monitor and evaluate the sales performance of agents and pavilion organizers to ensure targets are consistently met and exceeded.

Requirements:

• Possess commercial acumen with strong negotiation skills to drive successful outcomes.

• Demonstrate a customer-centric mindset with a proven track record of delivering results.

• Be resilient and adaptable to thrive in dynamic environments.

• Have a minimum of 5 years of experience in a commercial role, with previous exposure to the event sector. Having a relevant international network is a plus.

Who are we?

Easyfairs is the largest privately owned pan-European event company.
We organise and host more than 200 events in 14 countries (Algeria, Belgium, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom) and we manage eight venues in Belgium, the Netherlands and Sweden. Our passion is to bring business communities and communities of interest together. We strive to “easify” the life of our customers and increase the return on their investment of time and money through all-in formulas, advanced technology and a customer-centric approach. The Easyfairs Group employs 800 highly committed talents. Our commitment to excellence has been recognised several times. We were named Belgium’s “Entrepreneur of the Year®” in 2018 and Deloitte has named us a “Best Managed Company” five years running (2019-23). Our company is also ranked 11th in the Stax top 20 exhibition organisers list.

What are we like to work for?

Where talent development and having fun are part of our company values, Easyfairs is a very dynamic and exciting company to be part of, with over 800 lively and energetic team members. We offer not only an exciting opportunity to be part of this epic journey, but also fantastic career development. Working for us is very rewarding. Be ready to be challenged daily, recognised openly, and to be part of an ambitious growth trajectory!

Benefits:

🎂 Birthday day off
🏡 Flexible working as well as hybrid working
🍾 Fully stocked beer & wine fridge in the office
👶 Enhanced family pay (maternity & paternity)
🚲 Cycle to work scheme
🚂 Interest free travel loans
📚 Free online academy to focus on professional development and upskilling
🧠 Specialist external performance coach services available to all employees
🤝 Employee assistance programme
👩‍⚕️ 24/7 access to our virtual GP service
🏆 Long service awards
💰 Pension as well as offering salary sacrifice
👪 Life cover
🔒 Group income protection
🎉 Regular company socials organised throughout the year

We understand that applicants can be put off applying for a job if they feel they don't fit all of the requirements. If you're excited about working for us and have most of the skills/ experience we're looking for, please go ahead and apply! Here at Easyfairs, we are passionate about the power of fostering a diverse, equitable and inclusive environment for our team to thrive in. We are proud to be an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment on the basis of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.