AEO - Association of event organisers

Senior Operations Manager – Digital Marketing Sector

AEO

Senior Operations Manager – Digital Marketing Sector

  • Closing date: 07-Feb-2019
  • Hours:
    • Full Time
  • Job function:
    • Operations
  • Contract type:
    • Permanent

The Opportunity:

This is an opportunity to work across two industry leading portfolios of events: Traffic & Conversion Summit and Affiliate Summit.

Traffic & Conversion Summit is the largest marketing event in North America. Affiliate Summit is the number one conference and tradeshow for the performance marketing industry internationally.

The Role:

The role will involve closely with the team and key stakeholders to discuss a successful portfolio of events including new launches. The candidate should have 3-5 years’ operations experience with excellent ability to communicate and manage team members.

Key Responsibilities:

  • Responsible for ordering and managing operational deliverables including but not limited to: Catering, Rigging, Audio Visual, Carpet, Furniture, IT, Electrics, Security and Stand Fitting/Design
  • Assist Head of Operations to improve look and feel of all shows by designing features and enhancing signage
  • Manage day to day budgets – including working with the finance team to manage cash flow and make timely payment to vendors/suppliers
  • Main point of contact for exhibitors - responsible for fulfilling all SpEx packages
  • Produce and deliver timely information to exhibitors and sponsors including the exhibitor manual and technical information
  • Work with the sales team to improve sponsorship offering and increase revenue
  • Support producer in fulfilling speakers requests and sharing key event information
  • Post show evaluation, analysis of operational delivery and customer service - write reports and create new deliverables for future shows
  • Create key health & safety document and meet H&S guidelines in the US
  • Attend internal training and external events to keep abreast with the US market
  • Respond quickly and calmly to requests from speakers, sponsors, exhibitors and customers
  • Day to day management of the Customer Service Executives including setting clear goals and objectives for appraisals
  • Assist Head of Operations in coaching and mentoring the Operations Team
  • Lead by example - implement best practices and streamline processes
  • Build strong relationships with Stakeholders internally and externally
  • Meet strategic event objectives - working with Event Directors, Co-Founders and other team departments
  • Support Head of Operations with ad-hoc tasks and projects where required

Relevant experience:

  • 3 – 5 years’ exhibition experience
  • Experience in negotiating, contracting and managing with vendors/suppliers
  • Proven management experience including recruitment and appraisal reviews
  • Budget and cost containment experience
  • Health & safety knowledge and understanding

Personal Attributes & Skills:

  • Organized and methodical with strong attention to detail
  • Efficient time management skills
  • Confident
  • Excellent interpersonal skills
  • Able to deal with a broad range of people at different levels
  • Self-motivator and able to take responsibility
  • Good leadership skills
  • Fast learner and adaptable
  • Great team player
  • Problem solver and able to use initiative
  • Calm under pressure
  • Able to travel and work longer hours where required

At Clarion our people are at the absolute heart of what we do. We're proud that our core values of PASSIONCAREIMAGINATION and TRUST define the way we carry out our work across all of our exhibitions and conferences. If you share our values and want to be a part of a successful, dynamic and creative global business then we want to hear from you. To apply, please email your CV to clarion.recruitment@clarionevents.com and state the role that you are applying for in the subject line. 

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  • "Broadway Events joined the AEO on the Enterprise Membership. We’ve already taken advantage of the many benefits including the excellent FaceTime Masterclasses and training guides for exhibitors."
    Emma Barrett
    Broadway Events
  • "We are a member of the AEO because it is a proactive association for the events industry. As an organiser it provides us with high value ideas, networking, guidance and information."
    David Harrison
    PPMA Group
  • "This year, the association has led working groups to address industry issues and put on some amazing events full of insightful content for both organisers and, through the AEOs FaceTime initiative, exhibitors. In addition, the AEO has represented the industry at a Governmental level to raise awareness of the importance of events to the UK economy."
    Paul Byrom
    Brand Events
  • "I genuinely believe that if you’re involved in organising events you should become a member of the AEO."
    Simon Kimble
    Clarion Events
  • "Our membership of the AEO represents real and tangible value for UBM - it provides fantastic networking opportunities, practical training for our team as well as valuable insight into the state of our industry."
    Simon Parker
    UBM
  • "The AEO take great effort to ensure our industry continues to be recognised for its value, promotes the sector for talent acquisition and encourages the sharing of best practice across its members and their customers. It also provides a rich calendar of events for our staff to learn, network, share experiences and celebrate with their peers in the industry."
    Stuart Johnston
    Ascential Events
  • "As an Association business, we appreciate the excellent work the secretariat of the AEO do for our community. From the events side of our business, the AEO provides an excellent return on investment, providing thought leadership, fantastic networking, brilliant awards, excellent research and FaceTime, a valuable tool to tell our markets why exhibitions and events should be an essential part of the marketing mix."
    Neil Felton
    FESPA
  • "AEO’s networking and member meetings are valuable for individuals at all levels within our organisation. The promotion of our sector to the outside world, to government, authorities and business at large is another vital aspect of the AEO’s purpose for members, many of whom, like my company, work on events throughout the world."
    Stephen Brooks
    Mack Brooks Exhibitions
  • “Knowledge is power and the AEO dinners are certainly powerful, there is always a wealth of knowledge at the table. Insightful presentations make for a constructive and extremely social way to learn from the experts who’ve done it before. I attended the Japanese evening and gained really valuable insight about the culture and how best to communicate with a local audience.”
    John Whitaker
    Vice President Marketing, Data & Digital , dmg events
  • "We have the opportunity to contribute positively to the industry as well as gaining valuable insight and advice. There’s no need to spend valuable time and money reinventing the wheel when you have so many experienced professionals in AEO membership to learn from”
    Emma Cartmell
    CHS Group
  • "JOINING THE AEO HAS BEEN FANTASTIC! Being able to gift our customers with free places at the FaceTime masterclasses, learn alongside industry peers and seek advice to common challenges is invaluable”
    Sharon Azam
    GovNet Communications

 

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