AEO - Association of event organisers

Senior Operations Manager – Digital Marketing Sector


Senior Operations Manager – Digital Marketing Sector

  • Closing date: 07-Feb-2019
  • Hours:
    • Full Time
  • Job function:
    • Operations
  • Contract type:
    • Permanent

The Opportunity:

This is an opportunity to work across two industry leading portfolios of events: Traffic & Conversion Summit and Affiliate Summit.

Traffic & Conversion Summit is the largest marketing event in North America. Affiliate Summit is the number one conference and tradeshow for the performance marketing industry internationally.

The Role:

The role will involve closely with the team and key stakeholders to discuss a successful portfolio of events including new launches. The candidate should have 3-5 years’ operations experience with excellent ability to communicate and manage team members.

Key Responsibilities:

  • Responsible for ordering and managing operational deliverables including but not limited to: Catering, Rigging, Audio Visual, Carpet, Furniture, IT, Electrics, Security and Stand Fitting/Design
  • Assist Head of Operations to improve look and feel of all shows by designing features and enhancing signage
  • Manage day to day budgets – including working with the finance team to manage cash flow and make timely payment to vendors/suppliers
  • Main point of contact for exhibitors - responsible for fulfilling all SpEx packages
  • Produce and deliver timely information to exhibitors and sponsors including the exhibitor manual and technical information
  • Work with the sales team to improve sponsorship offering and increase revenue
  • Support producer in fulfilling speakers requests and sharing key event information
  • Post show evaluation, analysis of operational delivery and customer service - write reports and create new deliverables for future shows
  • Create key health & safety document and meet H&S guidelines in the US
  • Attend internal training and external events to keep abreast with the US market
  • Respond quickly and calmly to requests from speakers, sponsors, exhibitors and customers
  • Day to day management of the Customer Service Executives including setting clear goals and objectives for appraisals
  • Assist Head of Operations in coaching and mentoring the Operations Team
  • Lead by example - implement best practices and streamline processes
  • Build strong relationships with Stakeholders internally and externally
  • Meet strategic event objectives - working with Event Directors, Co-Founders and other team departments
  • Support Head of Operations with ad-hoc tasks and projects where required

Relevant experience:

  • 3 – 5 years’ exhibition experience
  • Experience in negotiating, contracting and managing with vendors/suppliers
  • Proven management experience including recruitment and appraisal reviews
  • Budget and cost containment experience
  • Health & safety knowledge and understanding

Personal Attributes & Skills:

  • Organized and methodical with strong attention to detail
  • Efficient time management skills
  • Confident
  • Excellent interpersonal skills
  • Able to deal with a broad range of people at different levels
  • Self-motivator and able to take responsibility
  • Good leadership skills
  • Fast learner and adaptable
  • Great team player
  • Problem solver and able to use initiative
  • Calm under pressure
  • Able to travel and work longer hours where required

At Clarion our people are at the absolute heart of what we do. We're proud that our core values of PASSIONCAREIMAGINATION and TRUST define the way we carry out our work across all of our exhibitions and conferences. If you share our values and want to be a part of a successful, dynamic and creative global business then we want to hear from you. To apply, please email your CV to and state the role that you are applying for in the subject line. 

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