AEO - Association of event organisers

Salesforce System Administrator - Group Digital Services

AEO

Salesforce System Administrator - Group Digital Services

  • Closing date: 15-Feb-2019
  • Hours:
    • Full Time
  • Job function:
    • Administration
  • Contract type:
    • Permanent

Overview:
Working closely alongside a team of experts with extensive CRM, business and technical knowledge/experience, you will report into the Head of Business Applications and be responsible for the support and maintenance of the Salesforce platform and live user base across the wider Clarion group.

Key Responsibilities:

  • Provide first and second line support and training for Salesforce users
  • Administer 3rd party application licenses
  • Maintain profiles, security settings, access settings etc (User Profiles, Role Hierarchy, Sharing Rules and Security)
  • Perform data imports, fulfil ad hoc data requests, data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts
  • Analyse and optimise Salesforce related workflows, platform design and setup
  • Implement best practices with regards to system maintenance, configuration, software updates, development, testing, data integrity, backups, etc
  • Document current/future systems and processes within Salesforce
  • Build reports and dashboards and maintain a solid information architecture within the database across all applications
  • Collaborate with business users and management to perform requirements gathering
  • Assist developers and business users in gathering and validating test data and understanding use cases, business requirements, and testing plans
  • Communicate regularly with leadership in order to ensure the delivery of high quality service both within and outside the department
  • Manage and perform basic and advanced administration tasks in applications to support development and on-going use of business applications.

Knowledge, Skills and Behaviours:
Required

  • Strong Salesforce CRM and configuration knowledge
  • Experience of working with Validation and Workflow rules in Salesforce CRM
  • Excellent customer service skills
  • Experience working with data and knowledge of basic data principles and processes
  • Strong technical and analytical skills/knowledge
  • Excellent verbal and written communication skills
  • Team player
  • Salesforce certifications (ADM201/Trailhead modules and badges)
  • Ability to create and manage support processes
  • Salesforce security knowledge

Desirable (but not essential)

  • Experience of the events sector
  • Knowledge of integration platforms e.g. Dell Boomi
  • ERP experience
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  • "Broadway Events joined the AEO on the Enterprise Membership. We’ve already taken advantage of the many benefits including the excellent FaceTime Masterclasses and training guides for exhibitors."
    Emma Barrett
    Broadway Events
  • "We are a member of the AEO because it is a proactive association for the events industry. As an organiser it provides us with high value ideas, networking, guidance and information."
    David Harrison
    PPMA Group
  • "This year, the association has led working groups to address industry issues and put on some amazing events full of insightful content for both organisers and, through the AEOs FaceTime initiative, exhibitors. In addition, the AEO has represented the industry at a Governmental level to raise awareness of the importance of events to the UK economy."
    Paul Byrom
    Brand Events
  • "I genuinely believe that if you’re involved in organising events you should become a member of the AEO."
    Simon Kimble
    Clarion Events
  • "Our membership of the AEO represents real and tangible value for UBM - it provides fantastic networking opportunities, practical training for our team as well as valuable insight into the state of our industry."
    Simon Parker
    UBM
  • "The AEO take great effort to ensure our industry continues to be recognised for its value, promotes the sector for talent acquisition and encourages the sharing of best practice across its members and their customers. It also provides a rich calendar of events for our staff to learn, network, share experiences and celebrate with their peers in the industry."
    Stuart Johnston
    Ascential Events
  • "As an Association business, we appreciate the excellent work the secretariat of the AEO do for our community. From the events side of our business, the AEO provides an excellent return on investment, providing thought leadership, fantastic networking, brilliant awards, excellent research and FaceTime, a valuable tool to tell our markets why exhibitions and events should be an essential part of the marketing mix."
    Neil Felton
    FESPA
  • "AEO’s networking and member meetings are valuable for individuals at all levels within our organisation. The promotion of our sector to the outside world, to government, authorities and business at large is another vital aspect of the AEO’s purpose for members, many of whom, like my company, work on events throughout the world."
    Stephen Brooks
    Mack Brooks Exhibitions
  • “Knowledge is power and the AEO dinners are certainly powerful, there is always a wealth of knowledge at the table. Insightful presentations make for a constructive and extremely social way to learn from the experts who’ve done it before. I attended the Japanese evening and gained really valuable insight about the culture and how best to communicate with a local audience.”
    John Whitaker
    Vice President Marketing, Data & Digital , dmg events
  • "We have the opportunity to contribute positively to the industry as well as gaining valuable insight and advice. There’s no need to spend valuable time and money reinventing the wheel when you have so many experienced professionals in AEO membership to learn from”
    Emma Cartmell
    CHS Group
  • "JOINING THE AEO HAS BEEN FANTASTIC! Being able to gift our customers with free places at the FaceTime masterclasses, learn alongside industry peers and seek advice to common challenges is invaluable”
    Sharon Azam
    GovNet Communications

 

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