AEO - Association of event organisers

Business Analyst, Global Technology

AEO

Business Analyst, Global Technology

  • Closing date: 31-Dec-2019
  • Hours:
    • Full Time
  • Job function:
  • Contract type:
    • Permanent

Job Title:      Business Analyst, Global Sales Transformation

Reports to:   Head of Business Analysis & Engagement

Based at:      Richmond with occasional international travel

 

Pivotal BA role in the heart of a programme to roll out a suite of sales capabilities across a global events business.

 

We are Reed Exhibitions. We organise 500+ events globally and we’re converging the way we work with our exhibitors. To enable this we’re rolling out a single technology platform and a common set of working practices across each of our Business Units worldwide. The Business Analyst role is crucial to this effort for mapping out as-is processes, defining the migration strategy and for ushering technology improvements into daily use. If you are a collaborative yet confident BA with 3+ years’ experience who is comfortable working with both salespeople and technologists then we’d love to hear from you!

Reed Exhibitions is the world’s leading events business, enhancing the power of face to face through data and digital tools. Every year we run over 500 events in 30 countries, bringing together over 7 million event participants worldwide. With 4000 employees we serve 43 industries in 38 offices around the globe.

Reed Exhibitions is part of RELX Group. RELX Group is a global provider of information and analytics for professional and business customers across industries. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America.

 

Job Purpose: Support the rollout and evolution of Global Business Systems (GBS) across Reed Exhibitions with a focus on integrated sales/CRM technology and working practices.

Scope: Global Business Systems (Sales)

 

KEY RESPONSIBILITIES

  • As-Is Processes & Gap Analysis: map out and document current sales practices within various Business Units (BUs) globally using workshops and ongoing dialogue. Perform gap analysis between the as-is and the GBS model, to identify the key areas of change required.
  • Migration: support the Sales Solutions Group and Technical Workstream in evaluating and agreeing the migration options and scope for each BU based on an assessment of local needs versus the global ways of working and common technology associated with GBS. Actively participate in the complex sequence of migration activities for each BU based on the agreed strategy.
  • Functional Changes: based on agreed priorities, define and elaborate the specification of improvements to the GBS Sales, Customer Services & Operations platform (SalesForce SFDC, Oracle EBS Quote-to-Cash, Service Cloud, Digital Integrations, Natterbox and ExpoCad) working closely with developers, testers and user representatives to usher these changes into successful daily use. These functional changes might be improvements or essential statutory/ legal adjustments. 
  • Subject Matter Expertise: support or lead the delivery of knowledge transfer sessions designed to explain the GBS Sales technology and working practices to end users and/or super users within each BU.
  • Readiness Planning: collaborating with local BU readiness managers and the Sales Solutions Groups, provide all necessary inputs into the business readiness plan for each BU.

WORKING PRINCIPLES

  • Disseminating information via Knowledge Transfer sessions, demos and presentations to various stakeholders. 
  • Analysing, elaborating and recording detailed needs (both functional and non-functional) through group or one-to-one interaction either in person or virtually via telephone or video conferencing. 
  • Expressing needs via stories and user/data flow diagrams to capture relevant interactions between actors and systems with the goal of informing system design and/or facilitating migration onto GBS.  
  • Building a deep understanding of the architecture, data flows, functionalities and inter-dependencies of the GBS technology platform with an emphasis on integrated CRM including aspects of marketing as well as quote-to-cash ordering. 
  • Supporting the testing phases, including reviewing test scenarios and scripts, in conjunction with testing teams, Sales Solutions Group and BU stakeholders. 
  • Operating successfully within Reed Exhibitions’ culture and global policies 

IDEAL CANDIDATE PROFILE

  • 3+ years’ experience in a Business Analysis, Business Change or similarly detail-oriented role within the sales or customer services domain. 
  • Self-aware and open team player who has the confidence to accept constructive criticism of their ideas, who sincerely values the input of others and who recognises and mitigates the assumptions they are making. 
  • Deep listener with ability to ask clarifying questions to ensure comprehensive understanding beyond the obvious.
  • Credible communicator able to vary pitch and tone according to audience and purpose both orally and in writing.
  • Comfortable with technical and sales-related detail or terminology but able to step back and story tell in plain English when required.
  • The ability to think clearly, analyse problems logically and make rational decisions under significant time pressure.
  • Self-starter who takes the initiative and who can manage their own time effectively. 
  • Lifelong learner with natural curiosity about how things work and why. 
  • Method-agnostic, pragmatist who is at ease in either waterfall or agile projects and can easily switch between tasks and contexts on an hour-to-hour basis. 
  • Inspires trust through honesty and confidence through professionalism

 

If this position interests you or you know someone it would, please send written applications to recruitment@reedexpo.co.uk with a covering letter confirming your current salary and salary expectations. Alternatively, you can apply online at www.reedexpo.com. 

 

Due to the large volume of applications, we are unable to respond to all applications individually. Therefore, if you are not contacted by the company within the next three weeks, we regret to advise that your application has been unsuccessful.

 

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  • "Broadway Events joined the AEO on the Enterprise Membership. We’ve already taken advantage of the many benefits including the excellent FaceTime Masterclasses and training guides for exhibitors."
    Emma Barrett
    Broadway Events
  • "We are a member of the AEO because it is a proactive association for the events industry. As an organiser it provides us with high value ideas, networking, guidance and information."
    David Harrison
    PPMA Group
  • "This year, the association has led working groups to address industry issues and put on some amazing events full of insightful content for both organisers and, through the AEOs FaceTime initiative, exhibitors. In addition, the AEO has represented the industry at a Governmental level to raise awareness of the importance of events to the UK economy."
    Paul Byrom
    Brand Events
  • "I genuinely believe that if you’re involved in organising events you should become a member of the AEO."
    Simon Kimble
    Clarion Events
  • "Our membership of the AEO represents real and tangible value for UBM - it provides fantastic networking opportunities, practical training for our team as well as valuable insight into the state of our industry."
    Simon Parker
    UBM
  • "The AEO take great effort to ensure our industry continues to be recognised for its value, promotes the sector for talent acquisition and encourages the sharing of best practice across its members and their customers. It also provides a rich calendar of events for our staff to learn, network, share experiences and celebrate with their peers in the industry."
    Stuart Johnston
    Ascential Events
  • "As an Association business, we appreciate the excellent work the secretariat of the AEO do for our community. From the events side of our business, the AEO provides an excellent return on investment, providing thought leadership, fantastic networking, brilliant awards, excellent research and FaceTime, a valuable tool to tell our markets why exhibitions and events should be an essential part of the marketing mix."
    Neil Felton
    FESPA
  • "AEO’s networking and member meetings are valuable for individuals at all levels within our organisation. The promotion of our sector to the outside world, to government, authorities and business at large is another vital aspect of the AEO’s purpose for members, many of whom, like my company, work on events throughout the world."
    Stephen Brooks
    Mack Brooks Exhibitions
  • “Knowledge is power and the AEO dinners are certainly powerful, there is always a wealth of knowledge at the table. Insightful presentations make for a constructive and extremely social way to learn from the experts who’ve done it before. I attended the Japanese evening and gained really valuable insight about the culture and how best to communicate with a local audience.”
    John Whitaker
    Vice President Marketing, Data & Digital , dmg events
  • "We have the opportunity to contribute positively to the industry as well as gaining valuable insight and advice. There’s no need to spend valuable time and money reinventing the wheel when you have so many experienced professionals in AEO membership to learn from”
    Emma Cartmell
    CHS Group
  • "JOINING THE AEO HAS BEEN FANTASTIC! Being able to gift our customers with free places at the FaceTime masterclasses, learn alongside industry peers and seek advice to common challenges is invaluable”
    Sharon Azam
    GovNet Communications

 

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