AEO - Association of event organisers

Operations/Event Manager


Operations/Event Manager

  • Closing date: 31-Jul-2019
  • Hours:
    • Full Time
  • Job function:
    • Event Management
    • Operations
  • Contract type:
    • Permanent
  • Contact Name: Jacqui Walker
  • Location: Home based, with head office in York
  • Company name: CHS GROUP
  • Email:
  • Telephone: 01904 406325
  • Website:

CHS Group connects hotels, venues and specialist suppliers with UK event professionals by delivering trade exhibitions, meet the buyer forums and an awards programme.

We currently organise:

  • The Conference and Hospitality Show, a trade show with over 230 exhibitors in West Yorkshire (
  • CHS Awards, an awards programme recognising hotels/venues and individuals within the hospitality industry (
  • Independent Venue Roadshows, a series of meet the buyer events for independently owned hotels and venues (
  • London MICE Forum

As a team we are results-driven, commercially minded, self-motivated and entrepreneurial. We are ambitious, vibrant, hardworking and energetic. To join our team you must share our values and team culture and you will be rewarded with flexible working, respect, a fun company to work for and a role that you can be proud of.

Key Responsibilities:

The duties are but are not limited to:

  • Managing the operational delivery of the events from conception to completion
  • Create an operational plan and ensure it is being delivered in an efficient and timely manner
  • Working with the COO to develop an operational strategy that meets/comes in on budget while ensuring high levels of exhibitor and delegate experiences and production values are maintained 
  • Creating and managing of event operations budget, future planning and forecasting
  • Negotiation of all costs to ensure cost base is kept to a minimum
  • Working closely with the COO and any other parties to determine the overall ‘look’ of the show
  • Working with contractors, exhibitors and the Event Manager to ensure the onsite build and breakdown complies with all Health and Safety and venue regulations
  • Ensure the show is built to the correct plan and specifications; in close liaison with key contractors
  • Working with the sales team to design and manage the floor plans
  • Managing contractors and suppliers pre show, on-site and post event
  • Create detailed risk assessments for each event
  • Consideration and management of health and safety issues and decisions; compiling a full and comprehensive health and safety file for each event, ensuring all documents are thoroughly checked and verified
  • Responding quickly and calmly to requests from exhibitors and contractors pre-event and onsite
  • Producing detailed signage schedules
  • Overseeing the ordering of all furniture and equipment needed on site
  • Producing an exhibitor manual and information packs for exhibitors
  • Managing appropriate staffing levels during the exhibition
  • Post show evaluation and development
  • Methodical filing and record keeping, arranging meetings, keeping minutes and follow up correspondence
  • Participation in regular internal team meetings as well as external client meetings.
  • Setting KPIs for the operations team, reporting progress at weekly management meetings and keeping scorecards up to date
  • Developing event manuals and procedures
  • Motivate, coach, develop and manage the events team, including freelancers.
  • Complete appraisals with the operations team

Who are we looking for?

We’re on an exciting journey to build our events portfolio and we’re looking for someone who is accountable, fully engaged, thrives on being successful and reporting on their results.  We’re looking for someone who will share the feeling that our clients get when they win new business – the buzz, the high, the sense of achievement.  

As a team, we love the thrill of exceeding targets, supporting each other with our positive energy and showing grit and determination when the going gets tough. We’re still a relatively small team, so whilst you’ll have the support of your Line Manager, we don’t have time to micro-manage – so you’ll need to rely on your own passion and drive to make every day count.

Finally, integrity is key to our culture, so if you’re used to cutting corners or saying ‘that will do’ then this role isn’t for you.  You’ll be working with a company that has a great reputation for being open and honest with support from your colleagues who share your passion and drive.

Key Skills/Attributes:


  • Previous experience in the events industry
  • Previous financial/budgetary control experience
  • Previous experience organising a large event
  • Experience with working with CRM systems
  • Experience in managing numerous contracts on events
  • Understanding of operational, venue and local authority procedures
  • Ability to meet deadlines and resolve problems under pressure, utilizing effective time management
  • Ability to work within budget limits
  • Ability to remain calm in busy and stressful environments is key
  • Highly confident with strong communication skills, adapting to a broad range of people at every level
  • Highly organised and methodological, with high attention to detail and problem solving skills
  • Self-motivated and ability to hold yourself accountable
  • Prepared to work long hours and weekends.


  • Experience in managing a remote/home based team

We are an equal opportunities employer.  

To apply please complete our application form and submit your CV via this link:

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    Emma Barrett
    Broadway Events
  • "We are a member of the AEO because it is a proactive association for the events industry. As an organiser it provides us with high value ideas, networking, guidance and information."
    David Harrison
    PPMA Group
  • "This year, the association has led working groups to address industry issues and put on some amazing events full of insightful content for both organisers and, through the AEOs FaceTime initiative, exhibitors. In addition, the AEO has represented the industry at a Governmental level to raise awareness of the importance of events to the UK economy."
    Paul Byrom
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  • "I genuinely believe that if you’re involved in organising events you should become a member of the AEO."
    Simon Kimble
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  • "Our membership of the AEO represents real and tangible value for UBM - it provides fantastic networking opportunities, practical training for our team as well as valuable insight into the state of our industry."
    Simon Parker
    Informa Markets
  • "As an Association business, we appreciate the excellent work the secretariat of the AEO do for our community. From the events side of our business, the AEO provides an excellent return on investment, providing thought leadership, fantastic networking, brilliant awards, excellent research and FaceTime, a valuable tool to tell our markets why exhibitions and events should be an essential part of the marketing mix."
    Neil Felton
  • "AEO’s networking and member meetings are valuable for individuals at all levels within our organisation. The promotion of our sector to the outside world, to government, authorities and business at large is another vital aspect of the AEO’s purpose for members, many of whom, like my company, work on events throughout the world."
    Stephen Brooks
    Mack Brooks Exhibitions
  • “Knowledge is power and the AEO dinners are certainly powerful, there is always a wealth of knowledge at the table. Insightful presentations make for a constructive and extremely social way to learn from the experts who’ve done it before. I attended the Japanese evening and gained really valuable insight about the culture and how best to communicate with a local audience.”
    John Whitaker
    Vice President Marketing, Data & Digital , dmg events
  • "We have the opportunity to contribute positively to the industry as well as gaining valuable insight and advice. There’s no need to spend valuable time and money reinventing the wheel when you have so many experienced professionals in AEO membership to learn from”
    Emma Cartmell
    CHS Group
  • "JOINING THE AEO HAS BEEN FANTASTIC! Being able to gift our customers with free places at the FaceTime masterclasses, learn alongside industry peers and seek advice to common challenges is invaluable”
    Sharon Azam
    GovNet Communications




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