AEO - Association of event organisers

Operations Manager (Enthusiast & Retail)


Operations Manager (Enthusiast & Retail)

  • Closing date: 15-Jul-2022
  • Hours:
    • Full Time
  • Job function:
    • Operations
  • Contract type:
    • Permanent
  • Contact Name: Claire Hanratty
  • Location: London, UK
  • Company name: Clarion Events Ltd
  • Email:

The Opportunity:

A vacancy has arisen for a dynamic Operations Manager to work within the Enthusiast & Retail

Operations team. We are looking for an organised and pro-active individual who can fit into our busy

and hardworking team, working across a varied mix of leading consumer and retail events, including;

Spirit of Christmas, The Baby Shows, Classic Motor Show, Race Retro, Top Drawer and Home & Gift Buyers Festival.

The role will mainly be office based, but will also work onsite at events. Therefore, any candidates applying should be willing to adapt to the onsite environment with all its unique pressures.

Key Responsibilities:

  • Managing the operational delivery of the exhibitions from conception to completion
  • Day to day leadership of the Operations Executive and / or Operations Assistant working on your events
  • Creating and managing of event operations budget, future planning and forecasting
  • Negotiation of all costs to ensure cost base is kept to a minimum
  • Ability to work under the strains of budget restraints
  • Working closely with the Show Director and/or Show Manager, plus Head of Marketing and external providers to determine the overall ‘look’ of the show
  • Working with contractors, exhibitors and the Event Manager to ensure the onsite build and breakdown complies with all Health and Safety regulations and venue regulations
  • Create detailed risk assessments and CPP for each event
  • Consideration of health and safety issues and decisions
  • Maintenance of health and safety decisions
  • Compile a full and comprehensive Health & Safety file for the show, ensuring all documents are thoroughly checked and verified
  • Attend appropriate and relevant training on health and safety as well as engaging with the company’s in house training programme
  • Working with the sales team to design and manage the floor plans
  • Ensure the show is built to the correct plan and specifications; in close liaison with key contractors
  • Managing contractors and suppliers pre show, on-site and post event
  • Designing and co-ordinating delivery and pullout schedules
  • Responding quickly and calmly to requests from exhibitors and contractors in the office and onsite.  The ability to remain calm in busy and stressful environments is key
  • Producing detailed signage schedules
  • Overseeing the ordering of all furniture and equipment needed on site
  • Methodical filing and record keeping, arranging meetings, keeping minutes and follow up correspondence
  • Producing an exhibitor manual and information packs for exhibitors
  • Managing appropriate staffing levels during the exhibition
  • Post show evaluation and development
  • Participation in regular internal team meetings as well as external client meetings
  • Participate in the company’s Operations Group
  • Confident in dealing with customer data and familiarity with data privacy regulations such as GDPR



  • To ensure that the events run smoothly, professionally and come in on budget
  • To develop the ‘look’ and ‘feel’ of the exhibition and improve the comfort of the surroundings for visitors and exhibitors
  • To maintain good levels of communication between exhibitors, contractors, the team and the venue management
  • To ensure Health and Safety practice is maintained both on site at the exhibition and in the office environment

Knowledge, Skills & Behaviours:

Relevant/Useful Experience:

  • Experience in the exhibition industry
  • Financial Experience/Budgetary Controls
  • Experience in organising a large scale event
  • Experience in managing numerous contracts on an event
  • Understanding of operational, venue and local authority procedures
  • Ability to meet deadlines and resolve problems under pressure
  • Health and Safety
  • Experience of using digital event platforms

Personal Qualities:

  • Organised and methodical
  • Strong Social and Communication Skills
  • Self-motivated and able to take responsibility for tasks
  • Able to work within a team and independently
  • Adaptable
  • Problem solver
  • Attention to detail
  • Effective time management
  • Flexible approach to working hours – working weekends and evenings when required onsite
  • Adaptable
  • Ability to work in a fast paced environment
  • Highly organised and capable of multi-tasking
  • Keen to embrace and learn to use new technology and IT systems
  • Able to manage time effectively

Computer skills needed:

  • Competent using Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Experience using CRM systems

About Clarion Events:

Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. (

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. (

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.


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