AEO - Association of event organisers

Operations Manager - Enthusiast


Operations Manager - Enthusiast

  • Closing date: 30-Jun-2019
  • Hours:
    • Full Time
  • Job function:
    • Operations
  • Contract type:
    • Permanent

The Opportunity:

A vacancy has arisen within the Enthusiast Operations team for an Operations Manager to work on our wide range of leading business to consumer events.

We are looking for an organized, efficient and pro-active individual who can fit into our busy and hardworking team.

The role will mainly be office based, but will also work onsite at events. Therefore, any candidates applying should be willing to adapt to the onsite environment with all its unique pressures.

Key Responsibilities:

  • Managing the operational delivery of the exhibitions from conception to completion
  • Day to day leadership of the Operations Executive and / or Operations Assistant working on relevant shows
  • Creating and managing of event operations budget, future planning and forecasting
  • Negotiation of all costs to ensure cost base is kept to a minimum
  • Working closely with the show director and any other parties to determine the overall ‘look’ of the show
  • Working with contractors, exhibitors and the Event Manager to ensure the onsite build and breakdown complies with all Health and Safety regulations and venue regulations
  • Ensure the show is built to the correct plan and specifications; in close liaison with key contractors
  • Working with the sales team to design and manage the floor plans
  • Managing contractors and suppliers pre show, on-site and post event
  • Create detailed risk assessments and CPP for each event
  • Consideration and management of health and safety issues and decisions; compiling a full and comprehensive health and safety file for the show, ensuring all documents are thoroughly checked and verified
  • Attend appropriate and relevant training on health and safety as well as engaging with the company’s in house training programme
  • Designing and co-ordinating delivery and pullout schedules
  • Responding quickly and calmly to requests from exhibitors and contractors in the office and onsite
  • Producing detailed signage schedules
  • Overseeing the ordering of all furniture and equipment needed on site
  • Producing an exhibitor manual and information packs for exhibitors
  • Managing appropriate staffing levels during the exhibition
  • Post show evaluation and development
  • Participate in the company’s Operations Group
  • Methodical filing and record keeping, arranging meetings, keeping minutes and follow up correspondence
  • Participation in regular internal team meetings as well as external client meetings.


  • To ensure that the events run smoothly, professionally and come in on budget
  • To develop the ‘look’ and ‘feel’ of the exhibition and improve the comfort of the surroundings for visitors and exhibitors
  • To maintain good levels of communication between exhibitors, contractors, the team and the venue management
  • To ensure Health and Safety practice is maintained both on site at the exhibition and in the office environment.

Knowledge, Skills & Behaviours:

  • Previous experience in the exhibition industry
  • Previous financial/budgetary control experience
  • Previous experience organizing a large event
  • Experience with working with CRM systems
  • Experience in managing numerous contracts on an event
  • Understanding of operational, venue and local authority procedures
  • Ability to meet deadlines and resolve problems under pressure, utilizing effective time management
  • Ability to work under the strains of budget restraints
  • Ability to remain calm in busy and stressful environments is key
  • Highly confident with strong communication skills, adapting to a broad range of people at every level
  • Highly organized and methodological, with high attention to detail and problem solving skills
  • Self-motivated and ability to take responsibility 
  • Ability to work within a team
  • Prepared to work long hours and weekends.
  • "Broadway Events joined the AEO on the Enterprise Membership. We’ve already taken advantage of the many benefits including the excellent FaceTime Masterclasses and training guides for exhibitors."
    Emma Barrett
    Broadway Events
  • "We are a member of the AEO because it is a proactive association for the events industry. As an organiser it provides us with high value ideas, networking, guidance and information."
    David Harrison
    PPMA Group
  • "This year, the association has led working groups to address industry issues and put on some amazing events full of insightful content for both organisers and, through the AEOs FaceTime initiative, exhibitors. In addition, the AEO has represented the industry at a Governmental level to raise awareness of the importance of events to the UK economy."
    Paul Byrom
    Upper Street Events
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    Simon Kimble
    Clarion Events
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    Simon Parker
    Informa Markets
  • "As an Association business, we appreciate the excellent work the secretariat of the AEO do for our community. From the events side of our business, the AEO provides an excellent return on investment, providing thought leadership, fantastic networking, brilliant awards, excellent research and FaceTime, a valuable tool to tell our markets why exhibitions and events should be an essential part of the marketing mix."
    Neil Felton
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    Stephen Brooks
    Mack Brooks Exhibitions
  • “Knowledge is power and the AEO dinners are certainly powerful, there is always a wealth of knowledge at the table. Insightful presentations make for a constructive and extremely social way to learn from the experts who’ve done it before. I attended the Japanese evening and gained really valuable insight about the culture and how best to communicate with a local audience.”
    John Whitaker
    Vice President Marketing, Data & Digital , dmg events
  • "We have the opportunity to contribute positively to the industry as well as gaining valuable insight and advice. There’s no need to spend valuable time and money reinventing the wheel when you have so many experienced professionals in AEO membership to learn from”
    Emma Cartmell
    CHS Group
  • "JOINING THE AEO HAS BEEN FANTASTIC! Being able to gift our customers with free places at the FaceTime masterclasses, learn alongside industry peers and seek advice to common challenges is invaluable”
    Sharon Azam
    GovNet Communications




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