AEO - Association of event organisers

Operations Executive

AEO

Operations Executive

  • Closing date: 21-Nov-2019
  • Hours:
    • Full Time
  • Job function:
    • Operations
  • Contract type:
    • Permanent
  • Contact Name: Dan Edwards
  • Company name: Mash Media Group Ltd
  • Email: dedwards@mashmedia.net
  • Telephone: 0208 481 11 22

Job Overview

Reporting to the Group Operations Director and Operations Manager, the Operations Executive primary role will be to successfully deliver all Tier 3 events, to provide support to Tier 1 and 2 events and provide support for the day to day business operations. They will also work as a key conduit of information between the Organiser and the Exhibitor when it comes to exhibitor support during the build-up period for Mash Media’s exhibitions.

As with many roles across the Mash Media business, this is a high profile, industry facing role, therefore effective communication, high-level attention to detail and superb client management skills are paramount to the delivery of each event.

This is particularly important as exhibitors and attendees to Mash Media events are not only our customers but are readers of our magazines and websites and as senior event professionals and opinion formers, have a direct influence on our reputation and brand credibility.

Mash Media is going through a period of transformation and exciting change as we look to grow and deliver information, communities and events to the global exhibitions, conference, live events and meetings sectors. This position will play a crucial customer facing role and therefore will be expected to live and breathe the values of Mash Media, creating a hugely positive impression with our customers at all times.

Key Skills & Experience:

  • Highly organised, self-motivated and an energetic individual
  • Able to work to with own initiative but with direction
  • Able to think creatively and solve problems
  • Flexible in working methods and ideas
  • Excellent team player with a collaborative approach
  • Able to work enthusiastically and with an ability to motivate others
  • Respect for diversity and inclusion with practical ideas for their implementation within the scope of the role
  • Ability to work with a number of contractors across multiple events at the same time
  • Highly organised, able to support the management of tasks, budgets and plans
  • Comfortable multi-tasking, using CRM platforms, and take pride in your verbal and written communication skills
  • Ability to build effective relationships via email, over the phone or face-to-face
  • Committed to high-quality output and service, with an eye for detail
  • Positive, friendly and a real team player
  • Ability to meet deadlines and resolve problems, whilst remaining calm in busy and stressful environments
  • Effective time management
  • Organised and methodical, with high-level of attention to detail
  • Ability to work as part of a team

The OE will need to be a committed and supportive member of the Operations Team and work efficiently, often working under pressure and to tight deadlines. They will need to be calm under pressure not only in the work environment but also onsite at events and whilst client facing. This requires the OE to be:-

  • A self-starter, driven, eager to learn and ambitious with a desire to succeed
  • Very reliable and with a high level of strong moral principles, honesty, decency
  • Customer focussed
  • Calm under pressure
  • Assertive yet understanding
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  • "Broadway Events joined the AEO on the Enterprise Membership. We’ve already taken advantage of the many benefits including the excellent FaceTime Masterclasses and training guides for exhibitors."
    Emma Barrett
    Broadway Events
  • "We are a member of the AEO because it is a proactive association for the events industry. As an organiser it provides us with high value ideas, networking, guidance and information."
    David Harrison
    PPMA Group
  • "This year, the association has led working groups to address industry issues and put on some amazing events full of insightful content for both organisers and, through the AEOs FaceTime initiative, exhibitors. In addition, the AEO has represented the industry at a Governmental level to raise awareness of the importance of events to the UK economy."
    Paul Byrom
    Upper Street Events
  • "I genuinely believe that if you’re involved in organising events you should become a member of the AEO."
    Simon Kimble
    Clarion Events
  • "Our membership of the AEO represents real and tangible value for UBM - it provides fantastic networking opportunities, practical training for our team as well as valuable insight into the state of our industry."
    Simon Parker
    Informa Markets
  • "As an Association business, we appreciate the excellent work the secretariat of the AEO do for our community. From the events side of our business, the AEO provides an excellent return on investment, providing thought leadership, fantastic networking, brilliant awards, excellent research and FaceTime, a valuable tool to tell our markets why exhibitions and events should be an essential part of the marketing mix."
    Neil Felton
    FESPA
  • "AEO’s networking and member meetings are valuable for individuals at all levels within our organisation. The promotion of our sector to the outside world, to government, authorities and business at large is another vital aspect of the AEO’s purpose for members, many of whom, like my company, work on events throughout the world."
    Stephen Brooks
    Mack Brooks Exhibitions
  • “Knowledge is power and the AEO dinners are certainly powerful, there is always a wealth of knowledge at the table. Insightful presentations make for a constructive and extremely social way to learn from the experts who’ve done it before. I attended the Japanese evening and gained really valuable insight about the culture and how best to communicate with a local audience.”
    John Whitaker
    Vice President Marketing, Data & Digital , dmg events
  • "We have the opportunity to contribute positively to the industry as well as gaining valuable insight and advice. There’s no need to spend valuable time and money reinventing the wheel when you have so many experienced professionals in AEO membership to learn from”
    Emma Cartmell
    CHS Group
  • "JOINING THE AEO HAS BEEN FANTASTIC! Being able to gift our customers with free places at the FaceTime masterclasses, learn alongside industry peers and seek advice to common challenges is invaluable”
    Sharon Azam
    GovNet Communications

 

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