AEO - Association of event organisers

BETT UK

AEO

BETT UK

  • Closing date: 30-Aug-2019
  • Hours:
    • Full Time
  • Job function:
    • Sales
  • Contract type:
    • Permanent

JOB PURPOSE

 

As an Account Manager, you will manage relationships with many ITE Group customers. You will be fully accountable for driving the retention of a wide range of customers, attending your event to re-book those customers. This role is well-suited to an outgoing, highly personable individual who thrives in a fast-paced environment and who is an expert in multitasking (salesperson, attention to detail, excellent relationship management).

 

KEY RESPONSIBILITIES:

  • Manage the relationship with all your customers by maintaining regular contact (via face to face meetings, phone calls, or emails), acting as their first point of contact, responding to their requests and queries directly, and keeping them informed of developments on the event.
  • Manage and keep up to date the list of contacts at all your customers, as many customers have more than one person with whom we interact.
  • Attend the event you support to re-book your customers for the next year’s event and collect feedback on the current year’s event.
  • Grow revenue from your customers by upselling and cross-selling (e.g. increasing the area they purchase, selling sponsorship, cross-selling onto other events, etc.).

 

PERSON SPECIFICATION:

Skills - Essential

  • Strong interpersonal skills
  • Excellent communication skills, both verbal and written
  • Strong negotiation skills
  • Strong organisational skills
  • Proven experience developing key accounts
  • Strong academic background
  • Experience of working to a sales target
  • Strategically and commercially minded being able to implement initiatives identified
  • Demonstrable experience of regularly dealing with senior stakeholders up to and including the C-Suite of Blue-chip companies
  • You will be expected to manage and build strong relationships with key accounts assigned
  • Taking control and revenue day planning
  • Post completion performance improvement and tracking
  • Professional services track record, either as a consultant / advisor or as an internal consultant/ advisor within a corporate
  • Comfort around high-level financial analysis and understanding of the key operational and commercial drivers.
  • Flexible working hours- 6am starts due to market

 

Experience & Knowledge - Desirable

  • Previous experience in a similar sales or relationship-management role

 

Personal Qualities - Essential

  • A strong understanding of client care
  • The ability to multitask
  • Attention to detail
  • A self-starter, able to work independently and part of a team
  • Ability to thrive in a stressful environment, and make decisions on the go
  • A polite, friendly, and diplomatic manner
  • Ability to travel, without restriction, throughout most countries, especially the EU

 

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  • "Broadway Events joined the AEO on the Enterprise Membership. We’ve already taken advantage of the many benefits including the excellent FaceTime Masterclasses and training guides for exhibitors."
    Emma Barrett
    Broadway Events
  • "We are a member of the AEO because it is a proactive association for the events industry. As an organiser it provides us with high value ideas, networking, guidance and information."
    David Harrison
    PPMA Group
  • "This year, the association has led working groups to address industry issues and put on some amazing events full of insightful content for both organisers and, through the AEOs FaceTime initiative, exhibitors. In addition, the AEO has represented the industry at a Governmental level to raise awareness of the importance of events to the UK economy."
    Paul Byrom
    Upper Street Events
  • "I genuinely believe that if you’re involved in organising events you should become a member of the AEO."
    Simon Kimble
    Clarion Events
  • "Our membership of the AEO represents real and tangible value for UBM - it provides fantastic networking opportunities, practical training for our team as well as valuable insight into the state of our industry."
    Simon Parker
    Informa Markets
  • "As an Association business, we appreciate the excellent work the secretariat of the AEO do for our community. From the events side of our business, the AEO provides an excellent return on investment, providing thought leadership, fantastic networking, brilliant awards, excellent research and FaceTime, a valuable tool to tell our markets why exhibitions and events should be an essential part of the marketing mix."
    Neil Felton
    FESPA
  • "AEO’s networking and member meetings are valuable for individuals at all levels within our organisation. The promotion of our sector to the outside world, to government, authorities and business at large is another vital aspect of the AEO’s purpose for members, many of whom, like my company, work on events throughout the world."
    Stephen Brooks
    Mack Brooks Exhibitions
  • “Knowledge is power and the AEO dinners are certainly powerful, there is always a wealth of knowledge at the table. Insightful presentations make for a constructive and extremely social way to learn from the experts who’ve done it before. I attended the Japanese evening and gained really valuable insight about the culture and how best to communicate with a local audience.”
    John Whitaker
    Vice President Marketing, Data & Digital , dmg events
  • "We have the opportunity to contribute positively to the industry as well as gaining valuable insight and advice. There’s no need to spend valuable time and money reinventing the wheel when you have so many experienced professionals in AEO membership to learn from”
    Emma Cartmell
    CHS Group
  • "JOINING THE AEO HAS BEEN FANTASTIC! Being able to gift our customers with free places at the FaceTime masterclasses, learn alongside industry peers and seek advice to common challenges is invaluable”
    Sharon Azam
    GovNet Communications

 

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